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VW Crisis Communications Failures Never End

by David Fuscus | 22 Jun, 2018 | Crisis Communications, Current Events, Media Relations, PR Tips & Trends, Public Relations, Reputation Management

Nearly 3 years after the VW emissions scandal broke worldwide, the CEO of VW-owned Audi is arrested for fraud, false advertising and hindering the investigation by German authorities.  The first rule of crisis communications is to end the crisis and on something of...
Reputation Management and Monitoring Your Web Presence

Reputation Management and Monitoring Your Web Presence

by PRGN Admin | 24 Apr, 2018 | Crisis Communications, PR Tips & Trends, Public Relations, Reputation Management

Do you Google yourself and your company? If not, you should. Google is the first impression for anyone who doesn’t know you. It’s common for clients, customers, colleagues and even competitors to use the Internet to form their opinion of you. They want to know who is...
What to do When Your Spokesperson Makes a Mistake

What to do When Your Spokesperson Makes a Mistake

by PRGN Admin | 2 Apr, 2018 | Crisis Communications, Media Relations, PR Tips & Trends, Public Relations, Reputation Management

We’ve all seen it on the news. The spokesperson heads to the microphone, reads a statement, then begins taking questions. Then, we notice something. He or she makes a mistake. Whether your spokesperson starts speaking off-topic, becomes a “deer in the headlights” or...
Top Five Things to Know about Managing a Crisis on Social Media

Top Five Things to Know about Managing a Crisis on Social Media

by PRGN Admin | 27 Mar, 2018 | Crisis Communications, Public Relations, Social Media Marketing

Just as social media has changed everything about communications and marketing, it’s taken the practice of crisis management to new heights. The immediacy of channels such as Twitter, Facebook, Instagram and others make managing a crisis even more difficult,...
The New, Close Relationship Between Communication Agencies and Law Firms

The New, Close Relationship Between Communication Agencies and Law Firms

by PRGN Admin | 29 Jan, 2018 | Crisis Communications, PR Tips & Trends, Public Relations

For years they have been on separate paths, but since crisis is a synonym of corporate reputation, clients no longer worry about hiring a law firm when looking for a solution to their conflicts, but for several years they have understood that simultaneously they...

Hurricanes Irma & Harvey: A How to Help Guide by a Crisis Pro

by David Fuscus | 8 Sep, 2017 | Crisis Communications, Current Events, PR Tips & Trends

For the past 25 years, David Fuscus of Xenophon Strategies has worked on hurricances, plane crashes, earthquakes, tornado and other disasters. Hurricane Irma is the scariest one of them all. He has just published A How to Help Guide by a Crisis Communications Pro...
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